Purulia Resort (puruliaresort.com)
1. Purpose of this policy
Purulia Resort (“we”, “us”, “our”) runs puruliaresort.com, a website that helps travellers discover and enquire about resorts in Purulia, West Bengal. This policy describes the personal details we receive through the website and our messages, why we need them, and the choices you have. Using the website or sending us your details means you accept this policy.
2. Details we receive
- When you enquire: your name, phone number and email address, plus the dates, group size, number of cottages or rooms, occasion and any notes you include when you use our form, call us, or write on WhatsApp or email.
- When you stay: the resort you book may ask for identity proof and contact details at arrival, as the law requires resorts to keep a record of guests.
- When you pay: the amount, date and reference number of a payment. If we offer online payment, your card, UPI or bank details are entered on the payment partner’s own secure page, not on our website.
- When you browse: technical details such as IP address, device and browser type, pages visited and referring website, gathered by cookies and similar technology.
3. How the details are used
- Answering your questions and shortlisting resorts that suit your plan.
- Confirming, amending or cancelling a booking, and sending you updates about it.
- Passing the information a resort needs to prepare for your visit.
- Processing payments and refunds.
- Studying how people use the website so we can fix issues and improve it.
- Sharing news, offers or new resort listings, but only if you have agreed.
- Detecting and preventing fraud, abuse and security problems.
4. Phone, WhatsApp and email contact
We may reach you by call, WhatsApp or email regarding your enquiry or booking. Marketing messages are sent only with your consent and always include a simple way to opt out. You can ask us to stop at any time by replying “STOP” or emailing us.
5. Online payments
Any online payment is handled by an independent, licensed payment partner. Your payment details travel directly to that partner and are protected by its security systems. Purulia Resort does not store complete card numbers, CVV codes or net banking credentials. The partner’s own privacy terms govern the data it collects.
6. Sharing your information
We never sell your personal details. We share them only where necessary, for example with:
- the resort you choose, so that it can welcome you properly;
- companies that supply services to us, such as hosting, email, messaging, analytics and payments, who may use the data solely to provide those services;
- public authorities, police or courts, where the law requires it or where we must protect people, property or our legal rights.
7. Cookies
Cookies are small text files stored on your device. They help the website function, remember simple preferences and show us overall traffic patterns. You can block or erase cookies through your browser, although parts of the site may then behave differently.
8. Retention
We hold personal details only as long as the purposes above require, including any period set by tax, accounting or guest-record rules. When that time ends, we delete or anonymise them.
9. Protection of your data
We apply reasonable technical and organisational safeguards, including secure connections and limited access, to guard against loss, misuse and unauthorised access. No online service is entirely free of risk, so absolute security cannot be promised, but we treat your data with care and respond promptly to any issue.
10. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:
- confirm what personal data we hold about you;
- fix information that is inaccurate or incomplete;
- erase your data, unless we are legally required to keep it;
- stop marketing use of your data or withdraw consent you gave earlier.
Send your request using the contact details in section 14. We may ask you to verify your identity first. Withdrawing consent does not undo what was done while consent was in place.
11. Other websites
The website may point to outside sites such as maps, social networks or payment pages. We do not control them and this policy does not apply to them, so please read their own privacy notices.
12. Young visitors
This website is intended for adults. We do not knowingly gather data from anyone below 18 without a parent or guardian’s consent. If you think a child has shared data with us, tell us and we will delete it.
13. Revisions
We may revise this policy from time to time. The most recent version will always appear on this page together with its “Last updated” date.
14. Contact us
Questions or requests about this policy can be sent to:
Purulia Resort
Email: info@puruliatravels.com
Phone / WhatsApp: +91 816 704 7112
Address: Purulia, West Bengal, India