Purulia Resort (puruliaresort.com)
Travel plans sometimes shift. This page explains what you can expect to get back if you cancel a resort stay with Purulia Resort, and the other situations in which a refund is possible.
1. Booking advance
A stay is confirmed with an advance payment of 40% of the booking amount. The remainder is paid to the resort, as described in our Terms & Conditions. The refund rules on this page apply to bookings where that 40% advance has been paid.
2. If you cancel
The refund depends on the number of days between your cancellation and your arrival date:
| Time before arrival | Refund | Note |
| More than 14 days | Full refund | No deduction |
| 7 to 14 days | 50% refund | Of the amount you paid |
| Less than 7 days | No refund | Advance is not returned |
Days are counted from the day we receive your cancellation request until your arrival date.
3. How to cancel
- Reach us by phone, WhatsApp or email, or through your account on the website if that feature is available.
- Quote your name, booking details and arrival date so we can locate your booking at once.
- We will confirm the cancellation and let you know any refund amount.
4. Other cases that qualify for a refund
- The resort cancels: if a resort cancels your confirmed booking without your agreement, you will receive a full refund, or we can help move you to a comparable resort if you prefer.
- The listing was misleading: if the information we provided about a resort turns out to be wrong or incomplete, for example about the type of room or cottage, facilities, meals or location, you may qualify for a refund. Let us know the exact issue as soon as you notice it so we can investigate.
- We cancel: if we have to cancel because of circumstances beyond our control, we will offer an alternative resort or return everything you have paid us.
5. Requesting a refund
Email info@puruliatravels.com with your booking details and a short description of the problem. Photos or messages that show the issue help us respond faster.
6. Refund timing
Approved refunds are returned to the original payment method within 3 to 5 working days of your request being raised. Your bank may need a little more time to show the amount in your account.
If your refund has not arrived after that period, please call us on +91 816 704 7112 and we will look into it.
7. Related terms
This policy is part of our Terms & Conditions and should be read alongside them.
8. Contact us
Purulia Resort
Email: info@puruliatravels.com
Phone / WhatsApp: +91 816 704 7112
Address: Purulia, West Bengal, India